**Refund and Return Policies for Luxury Ribbons**

**1. Returns**

1.1 We gladly accept returns within 30 days of the purchase date.

1.2 To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

1.3 Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

**2. Refunds**

2.1 Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

2.2 If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

2.3 Refunds may take 5-10 business days to appear on your statement.

**3. Exchanges**

3.1 We only replace items if they are defective or damaged upon receipt.

3.2 If you need to exchange an item for the same one, please contact our customer service team within 7 days of receiving the product.

**4. Non-Returnable Items**

4.1 Personalized or custom items are non-returnable.

4.2 Sale or clearance items are also non-returnable.

**5. Damaged or Defective Items**

5.1 If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging.

5.2 We will either issue a refund or send a replacement, depending on the customer's preference and product availability.

**6. Cancellations**

6.1 Orders may be canceled within 24 hours of purchase. After this period, cancellations are not guaranteed and are subject to our discretion.

**7. Contact Information**

7.1 For any questions regarding returns or refunds, please contact our customer service team at info@pieventsandco.com

These policies are subject to change without notice, and it is the responsibility of the customer to review them periodically. Thank you for choosing our luxury ribbons; we appreciate your business.