Last updated: October 2026
This policy applies to physical products purchased through the PIEvents And Co online store, including ornaments, ribbons, and other holiday décor and accessories.




1. Order Processing & Shipping
Orders are generally processed within 1–3 business days, excluding weekends and holidays.
Available shipping methods, estimated delivery times, and shipping costs are displayed at checkout before your order is completed.
Once your order has shipped, you will receive a shipping confirmation email with tracking information when tracking is available.
Delivery estimates are provided by the applicable shipping carrier and may be affected by circumstances outside of our control.

 

2. Returns & Exchanges
Due to the nature of our products, all sales are final. We do not accept returns or exchanges for change of mind, incorrect size or quantity selections, color preferences, or other customer purchasing decisions.
Please carefully review product descriptions, dimensions, quantities, colors, and your shipping information before completing your purchase.
This policy does not affect our procedures for items that arrive damaged, defective, or incorrect, as described below.


3. Damaged, Defective, or Incorrect Items
If your order arrives damaged or defective, or if you receive an item different from the item you ordered, please contact us at info@pieventsandco.com within 7 days of delivery.
Please include your order number, a description of the issue, and clear photographs of the item and packaging where applicable.
Once we have reviewed the claim, eligible claims will be resolved through a replacement or refund, depending on the circumstances and product availability.
When a refund is approved, it will be issued to the original payment method. Please allow approximately 5–10 business days after the refund is processed for it to appear, depending on your financial institution.


4. Non-Returnable Items
Except for eligible damaged, defective, or incorrect items, products sold through our online store are non-returnable and non-refundable.
Custom, personalized, made-to-order, or specially sourced products are also final sale unless they arrive damaged, defective, or incorrect.


5. Order Cancellations
Cancellation requests may be submitted within 24 hours of purchase by contacting info@pieventsandco.com.
If your order has already entered processing or has shipped, cancellation may no longer be possible.
After the 24-hour cancellation period, cancellation requests are not guaranteed and will be reviewed based on the status of the order.


6. Shipping Charges
Original shipping charges are non-refundable except when a refund results from an incorrect, damaged, or defective item for which PIEvents And Co is responsible.


7. Price Adjustments
Prices and promotions may vary between sales channels or promotional periods. We do not provide refunds or credits for subsequent price reductions or differences between sales channels.

8. Digital Products
Digital products, when offered, are delivered electronically and are final sale and non-refundable once delivered or accessed, except where otherwise required by applicable law.


9. Questions About Your Order
For questions about shipping, an existing order, damaged or incorrect merchandise, or this policy, please contact:
PIEvents And Co
Email: info@pieventsandco.com
Phone / WhatsApp: +1 929-427-7547 ( Text Only) 
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM ET
Please include your order number when contacting us about an existing purchase.
We look forward to assisting you.

SHIPPING, RETURNS & REFUNDS POLICY